Signature Agent Notifications 2024

Customer Requested Enhancements

 

Send SMS Notifications to Technicians and Customers

  • You can now set up an action to send a text message (SMS) notification when an event has been triggered. For example, if an appointment has changed for a technician, the technician receives a text message immediately. Note: Text size limit is no longer limited to 160 characters.

  • Note: In the Signature 2023 release, WennSoft enhanced text messaging to send true SMS messages via the Amazon SNS (Simple Notification Service).

Display an Appointment Date w/out an Associated Time in the Body of an Email

  • A field has been added to store the appointment date without a time associated with it. This is helpful in scenarios to communicate an appointment date to a customer that doesn't yet have a specific time.

 
*gray bkg.jpg

Haven’t upgraded in a while?