WennSoft is committed to the long-term growth of Signature in alignment with Microsoft’s Modern Lifecycle to 2031 to maximize your Dynamics GP investment. Our Signature enhancement and support plans provide you with exclusive access via the new Customer Portal to:

Microsoft Dynamics GP Support FAQ

On September 25, 2024, Microsoft announced a 5-year support, enhancements and regulatory plan with security patches through April 2031 along with cloud migration programs. One of the main messages was that customers have time to carefully plan their migration to the cloud over the next five years and Microsoft has several cloud migration programs to ease the transition to the cloud. Microsoft will continue to support and update Dynamics GP until September 30, 2029 with security patches ending on the 30th of April 2031.

Here’s a list of some of the migration programs.

• Microsoft Programs

  • Bridge to the Cloud

  • AIM Program

  • Conceirge Program

  • Dynamics GP to Dynamics 365 Business Central Migration Tools

• WennSoft Offerings

  • ProjectStream 365 for Dynamics 365 Business Central

  • MobileTech for ProjectStream 365

  • Professional Services

    • Dynamics 365 Business Central Implementation Services

    • Signature to Dynamics 365 Business Central Migration Services

To begin a conversation to understand your specific needs and the programs that your company may benefit from please reach out to your WennSoft Customer Success Manager.

There are many questions that customers need to understand to properly understand the details of the September 25, 2024 Microsoft announcement. Here is a list of FAQs for Dynamics GP customers that will assist in understanding the key details of this announcement.

• When will Dynamics GP support end?

  • For customers using the latest version of Dynamics GP (currently v18.6), Microsoft will continue releasing product updates, regulatory (tax) updates, and security updates/hotfixes until September 30, 2029, and security updates if needed until April 30, 2031. And technical support will be available until September 30, 2029 (except until April 30, 2031, for support related to security updates/hotfixes). Customers using an earlier version of Dynamics GP covered by the Modern Lifecycle Policy (i.e., v18.1 – 18.5) should upgrade to the current version of Dynamics GP.

  • For customers on a legacy version of Dynamics GP covered by the Fixed Lifecycle Policy (GP 2018 R2 and earlier), support ends on the dates published on the Microsoft lifecycle website (see https://microsoft.com/lifecycle), which are earlier than above.

  • Note: To access any updates or support during the periods indicated above, customers must have an applicable Service Plan.

• Why is Microsoft ending support for Dynamics GP?

  • Microsoft is channeling its innovation and investment into cloud solutions and technologies. We are convinced that cloud solutions elevate business performance through AI capabilities and enhanced security. Consequently, we are accelerating our investment in Dynamics 365 Business Central to address the ERP needs of small and medium-sized businesses.

• Can customers download security updates for their existing Dynamics GP environment after April 30, 2031?

  • For customers on the current version of Dynamics GP (currently v18.6), Microsoft does not expect to create additional security updates beyond April 30, 2031.

  • For customers on a legacy version of Dynamics GP covered by the Fixed Lifecycle Policy (GP 2018 R2 or earlier), support ends on the dates published on the Microsoft lifecycle website (see https://microsoft.com/lifecycle), which are sooner than April 30, 2031.

  • In either case, current policy permits customers with an active Service Plan (e.g., AP) to download previously released security updates for their version of Dynamics GP, even if such download occurs after the applicable end of support date(s) for that version. Policies are subject to change.

• Can customers add users to their existing Dynamics GP perpetual or subscription environments beyond September 30, 2029, or April 30, 2031?

  • Currently customers with an active Service Plan (e.g., AP) may purchase additional user licenses for their existing system, even if such purchase occurs after the applicable end of support date(s). Policies are subject to change.

• Can customers purchase Service Plans beyond September 30, 2029?

  • Currently customers may renew their Service Plans (e.g., EP, AP, Advantage Plans) beyond their end of support date(s), however, product support benefits including upgrades and incident support are not provided by such plans beyond end of support dates as described in the first question of these FAQs. See Microsoft Services and Support Policy Guide (PSBC log-in required) for which benefits are available before and after end of support dates. Policies are subject to change.

• Will Extended Security Updates (ESUs) be offered?

  • Extended Security Updates or ESUs (which provide critical security updates beyond end of support) are not expected to be offered for Dynamics GP products.

• Can customers using Dynamics GP continue to use the product beyond its end of support date?

  • Customers with a perpetual license for Dynamics GP may continue using their licensed solution beyond its end of support date, however, use of a then-unsupported product is not recommended.

  • Currently customers with a subscription license for Dynamics GP are not blocked from renewing their subscription license on Dynamics GP’s end of support date, but doing so is not recommended as the product would no longer be supported. Permitting such continued use will be reviewed and may change.

• Will Service Plans end on September 30, 2029?

  • Partners should engage with their customers to develop a migration plan which considers any renewal date considerations. Currently Service Plans (e.g., EP) are available beyond end of support dates, although many benefits (e.g., upgrades) do not extend beyond the end of support dates as described in the first question of these FAQs. See Microsoft Services and Support Policy Guide (PSBC log-in required) for benefits available before and after the end of support dates. Policies are subject to change.

WennSoft Commitment

If you are working on your 5-year plan for your suite of business applications, you can rest assured that WennSoft is aligned with Microsoft’s Modern Lifecycle to 2031 with WennSoft’s 10-Year commitment to continue to evolve the Signature suite with new and exciting enhancements for years to come.

If you have any questions relative to our Signature product roadmap and our ongoing commitment to you, as a Signature customer, or if you have questions regarding our new ProjectStream 365, based on the Microsoft Power Platform, with integration to Microsoft Dynamics Business Central, please reach out to your Customer Success Manager.

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