WennSoft is pleased to announce general compatibility with the December 19th Microsoft Dynamics GP release of Canadian Payroll 2023 Year End and 2024 Tax Tables for our Signature 2023 product series as well as US Payroll Round 1.

Signature 2023 – 2018 R8 (18.06b08) Compatibility with Canadian Payroll

The GP 2023 version of the Canadian Payroll update was confirmed as compatible with Signature 2023, our latest release in the Signature product series.

Here are the specific version numbers related to this testing process:

• Dynamics Version: 18.06.1695
• Dexterity: 18.00.0028.000
• Canadian Payroll Version: 18.06.1724
• Signature: 2023 – 2018 R8 (18.06b08)

Signature 2023 2023 – 2018 R8 (18.06b08) Compatibility with US Payroll Round 1

Signature 2023 is also compatible with the recently released US Payroll Round 1 for 2024.

Changes include: Arkansas, California, Colorado, Connecticut, Iowa, Kentucky, Maine, Michigan, Missouri, Montana, Nebraska, New Mexico, North Carolina, Oregon, Rhode Island and South Carolina

Federal and FICA Social Security 168,600

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For more information regarding Microsoft Dynamics GP end of year, tax updates, and payroll updates, please refer to the information available in the Dynamics GP support community. Microsoft documentation related to Dynamics GP Canadian Payroll year end and tax update is available here.

Time to upgrade?

• Announcing the Signature 2023 Releases
• 60+% of our leading customers are on a supported release.

Why upgrade?

• More than 300 enhancements have been introduced since 2020.

• More than 90 new features in:
• Signature 2023 – 2018 R8 (18.06b08)
• MobileTech 2023 (9.5)
• Schedule 2023 (6.0)

The Signature 2023 suite of product updates are the culmination of new features and feature enhancements requested by our valued customers, as well as compatibility updates and corrections.

What are the new features and enhancements?

Check out the recorded What's New webinars or explore the What's New in the Online Docs.

• What’s New in Signature 2023 - 2018 R8 (18.06b08)

• What’s New in MobileTech 2023 (9.5)

Are you on a supported release?

Refer to the Signature Fixed Support Lifecycle Policy

Need to plan your upgrade?

A Business Process Review is a strategic way to plan. Or connect with your Customer Success Manager.

Do you have a new product enhancement idea?

We'd love to hear from you.

• Share ideas in the new WennSoft Product Ideas Portal

• Don’t yet have a login? Email support@wennsoft.com

Maximize your ERP investment with one or more of the below professional services offerings. - Explore all the WennSoft professional services offerings

1. Signature Business Process Review

The best plan forward begins with a Business Process Review that assesses what's working and what's not working effectively. An WennSoft consultant. versed in best practices, will interview staff in multiple departments to identify root cause issues with the end goal to:
• Prioritize the most important issues impacting revenue and operations
• Summarize department findings into an executive summary
• Prepare strategic recommended changes and future deployment plans

2. Signature Managed Reporting Services

Say goodbye to time-consuming ad hoc analysis by relying upon a WennSoft Professional Services consultant to be an extension of your team to:
• Create new business intelligence reports and turn old reports into modern insights
• Enhance existing reports and SmartLists
• Deploy Signature SSRS Reports
• Modernize customer facing reports

Extract business intelligence insights from 60K+ data points in GP, Signature and 3rd party solutions and combine data from multiple sources.

3. Signature Developer API

Before the Signature Developer API, there was no standard method to easily get Signature and GP data into a web app. Developers had to manually code and understand the nuances of GP table structures. Now with the Signature Developer API you can:

• Use standard JSON to easily Get and Post data
• Many common service call and job endpoints can be queried and additional endpoints can be built for specific use cases

4. Signature Extensions Automation

Pre-built Signature Extensions speed up many common processes. Choose from over a dozen extensions engineered and supported by WennSoft technical consultants.
• Cost-effective one-time purchase that’s supported with Signature Enhancement and Support Plans
• Compatible with Signature 2018 R6 (18.04b06) to current and future releases

5. Data Archiving Extension

Improve performance by archiving with the Data Archiving Extension that extends Professional Advantage Company Data Archive to archive Signature Job Cost and Service tables including WSDOCs, which are often the largest set of tables

6. SQL Performance Tuning Review

Improve sub-par performance by speeding up Dynamics GP and Signature with a SQL Performance Tuning Review.

WennSoft is pleased to announce we are compatible with the Microsoft Dynamics GP 2023 Mid-Year and payroll update round 5.

Here are the versions tested for compatibility.

US Payroll

• GP Version: 18.05.1661
• Dexterity Version: 18.00.0028.000
• Dexterity Version: 18.05B07g717
• EMS Version: 18.05B07g709

Canadian Payroll

• GP Version: 18.05.1661
• Dexterity Version: 18.00.0028.000
• Canadian Payroll: 18.5.1669
• Signature Version: 18.05B07g717

SUPPORT REMINDER

As you begin planning your next Dynamics update, please reference the Signature support lifecyle policy to help you plan system upgrades and enhancements to your Signature solutions prior to the end of mainstream support or product discontinuation.

Resco has posted an update to the Windows App Store for version 16.0.2.0 which addresses the app crash issue that was previously found.

Issue:

• On March 31, 2023, WennSoft posted a "Known Issue with Resco Mobile CRM Version 16.x" to the news and product updates section of the WennSoft Customer Portal along with emailing customers with a recommendation to not install version 16.x of Resco Mobile CRM until further notice.

Updated Recommendation:

• WennSoft QA has tested Resco's update in the Windows App Store for version 16.0.2.0 and confirmed that this addresses the app crash issue that was previously found.

Next Steps:

• Please download Resco Mobile CRM version 16.0.2.0 from the Windows App Store.

Currently, our recommendation is to NOT use this utility until further notice.

We were recently made aware of a critical issue with the SMS Archive Tool. This issue is data damaging and is being researched.

Until we have isolated the issue, it is recommended *not* to use this utility until further notice.

Please note, SMS Archive Data Utility is a completely different product than Professional Advantage Company Data Archive.

Currently, our recommendation is to NOT install the Windows App Store version 16 of Resco Mobile CRM until further notice.

We are aware of an issue with the Resco Mobile CRM version 16.x (Windows App Store only) where MobileTech exhibits issues such as only allowing for 1 Inventory item to be recorded. There are other areas of MobileTech that will exhibit similar symptoms of crashing or locking up. Fortunately, this only appears to be affecting the Windows App Store version of Resco Mobile CRM. iOS, Android, and Windows MSI versions are not affected by this issue.

Currently, our recommendation is to *not* install the Windows App Store version 16 of Resco Mobile CRM until further notice.

We are working closely with Resco to correct this issue and hope to have a hotfix available very soon. We will provide another update notification when this has been resolved with next steps.

WennSoft is pleased to announce MobileTech 9.0 SP1 is now generally available.

This optional service pack combines a number of corrections that have been made since our MobileTech 9.0 originally launched in November of 2022, as well as a minor enhancement based on user feedback.

Please review the list of corrections in the readme file posted to WennSoft Documentation. Visit the WennSoft Customer Portal downloads page to download MobileTech 9.0 SP1.

Customers have been asking for the signed W-9 Request for Taxpayer Identification Number and certification since the February 16, 2023 rebrand to WennSoft, Inc. (formally dba as Key2Act).

In order to facilitate a smooth transition please click on "Get Your WennSoft, Inc. W-9" to download the new W-9.

WennSoft joins Volaris Group

As of the 16th February 2023, WennSoft has joined Volaris Group, itself an operating group of Constellation Software (listed on the Toronto Stock Exchange as “CSU”). Volaris is a Canadian buy-and-hold company that specializes in acquiring, strengthening, and growing vertical market software companies.

Volaris keeps all the companies it acquires (never re-selling them) and allows their companies to continue to operate autonomously.

Being inside Volaris and Constellation Software means WennSoft is now part of a $6+ billion portfolio with all the financial and operating benefits that this brings. It further underpins WennSoft’s strategic ambitions within the Field Service Management space.

What does this mean for our customers?

We will continue to improve our product and services offerings with the expertise and support of Volaris. Joe Alvarez has been promoted to the role of CEO and together with Jeff Nelson, our new VP of Sales and look forward to further building on our existing partnerships.

Does my point of contact change?

No. Your existing points of contact will all stay the same: the WennSoft support team for break/fix support, the project team for any ongoing Professional Services engagements and your Customer Success Management for anything outside of that.

We appreciate the trust you have shown in WennSoft so far and hope that you are as excited as we are about this significant move which will ensure we keep enhancing the strategic WennSoft product roadmap for you.

With many customers recently having upgraded, or in the process upgrading to MobileTech 9.0.75, we wish to make you aware of a known issue in the current release.

Customers have reported behavior where time entries are disappearing from technician’s devices after completing appointments and syncing. To be clear, this is not a data damaging issue as the data is present in the core system (TimeTrack), rather the time entries are no longer visible in MobileTech. We determined this issue was being caused by a Resco delete constraint that can be easily addressed with a small fix within Woodford. We would encourage any customer that has upgraded or plans to upgrade to MobileTech 9.0.75 to apply this fix.

This fix is included in MobileTech 9.0 SP1, which was released on March 15, 2023.

Recently, Microsoft Dynamics GP released a January hotfix version 18.5.1635. This hotfix addressed tax-related issues and Canadian payroll.

We have run our compatibility testing for Signature version 18.05b7g717 and did not find any new issues based on this hotfix. If you are upgrading your Signature product, or currently running 18.05b7g717 you should not experience any issues based on this recent hotfix.

WennSoft’s product development team has evaluated all of our supported software solutions and our solutions are not vulnerable. None of our solutions utilize Apache Log4j 2; therefore, we have no known risk to remote code execution vulnerabilities.

We’ve contacted our technology partners (Resco, XOi, ERTH, and Journyx) to request the results of their risk assessments and all are reporting no vulnerabilities in related products.

For more information regarding this topic, please review the Microsoft Security Blog:

• Guidance for preventing, detecting, and hunting for CVE-2021-44228 Log4j 2 exploitation.

WennSoft product development has released a “hot fix” for a Dynamics GP Payroll issue which was reported to us on 12/07/2021 by Microsoft.

Microsoft has provided a correction for their 2021 end-of-year product updates (GP 18.04.1361 or GP 18.4.1384), in which the “In Addition to Salary” checkbox was inadvertently missing from the latest Payroll Transaction Entry window.

Because of the method Microsoft used to correct this issue, WennSoft is required to deliver a similar correction for our Signature alternate Dynamics version of the Payroll Transaction Entry window.

To this end, if you use either of the Dynamics 2021 release versions (GP 18.04.1361 or GP 18.4.1384) of Dynamics GP Payroll and you apply the PRTRX.Package per Microsoft’s instructions, then you should also install the equivalent correction for Signature 2018 R6 (18.04b06g626), as described in the below readme. Our correction returns the “In Addition to Salary” checkbox to our Signature alternate Dynamics version of the Payroll Transaction Entry window.

Click here for Readme containing the instructions for applying this hot fix.

Signature 18.04b06 aka "Signature 2018 R6"

Our Signature winter release, Signature 2018 R6, is now available and is compatible with both Microsoft's Dynamics GP 18.4.1361 (October 2021) and Dynamics GP US End of Year Update 18.4.1384 (November 2021).

This Signature product update is the culmination of new features and feature enhancements requested by our valued customers, as well as compatibility updates and corrections.

Signature 2018 R6 includes:

1. Service Management
2. Job Cost
3. TimeTrack
4. Equipment Management
5. Alternate Window and Reports Manager
6. Integration Manager
7. Signature Agent

Introducing MobileTech 8.6

At this time, we are also announcing the availability of MobileTech 8.6 (8.6.70). This feature release continues to improve usability and functionality in the field and continues to expand functionality for Inspections both in the field and the back office! Technicians can now create their own Technician Activities and multiple labor entries are also now supported. Job Appointments can now be set to require the JSA Inspection to be completed. We've expanded email distribution capabilities for Inspection reporting (Server-side and Local) and we're excited to introduce the new MobileTech Inspection Manager App.

This release has been successfully tested with Signature 2018 R6 and is also compatible with Signature 2018 R5, and Signature 2018 R3. For more information on this update, please see the MobileTech 8.6 Release Readme.

Introducing Schedule 4.7

Schedule 4.7 (4.7.25) is now available. This update includes the ability to add and edit job notes and attachments from the Job panel in Customer Hub and expands the XOi Integration API to support deep linking for Job Appointments. We'll also assign .25 hours when you drag a zero-hour appointment onto the Schedule. Creating a Service Call with a valid appointment will now set the appointment status to your "Scheduled" status. See the Release Readme for the full list of features and corrections.

This Schedule release is compatible with Signature 2018 R6, Signature 2018 R5, Signature 2018 R3 and MobileTech 8.6, as noted in the Schedule 4.7 Release Readme.

Important Product News

• Signature 2018 R6 is now compatible with eONE SmartConnect 2021. Should you choose to upgrade to or install SmartConnect 2021, the latest Signature Integration Manager has everything you need!

• MobileTech 8.6 and Schedule 4.7 are required to support the XOi Deep Linking Integration for Job Appointments. An XOi Vision update is also required.

• Signature 2018 R6 is also compatible with Clock v12.3 and Clock Mobile v12.4

Supported Versions - An Update

WennSoft would like to take this opportunity to remind you of some upcoming or modified product support timelines:

• Signature 2018 R3 will remain under the prior mainstream support policy through 1/10/2023. At this time, Signature 2018 R3 will reach the end of mainstream support, along with Microsoft Dynamics GP 18.02.

• Signature 2018 R4 reached the end of mainstream support on 7/13/2021.

• Signature 2018 R5 remains under mainstream support through 7/13/2022.

We would encourage you to work with your Customer Success Manager to begin upgrade planning at your earliest convenience for any of the product versions which will reach the end of mainstream support within the next 12 months.

WennSoft is pleased to announce MobileTech v8.5 SP2 is now generally available.

This optional service pack combines a number of corrections that have been made since our MobileTech v8.5 SP1 was released in May of 2021, as well as two minor enhancements.

Please review the list of corrections in the readme file posted to WennSoft Documentation. Visit the WennSoft Customer Portal downloads page to download MobileTech 8.5 SP2.

We are excited to share the recent messaging from Microsoft regarding the extension of their Dynamics GP product lifecycle to 2028 and beyond. Like Microsoft, WennSoft is equally as committed to protecting the significant investment you have made in your suite of business applications. Here are just a few activities we want to share which represent our ongoing commitment to you:

Investment in Dynamics GP and Signature

WennSoft continues to invest in the growth of our Dynamics GP and Signature customer base through:

• Growing our implementation team to support new and existing Signature customers.

• Engaging reselling Partners to help them grow their Dynamics GP and Signature customers.

Our Commitment to You

If you are working on your 5-year plan for your suite of business applications, you don’t need to be afraid of what the future holds for both Microsoft Dynamics GP and WennSoft Signature solutions. We are in it for the long haul. We will continue to deliver on our commitment to you, and continue to enhance the solutions that help drive your business!

Visit the Signature GP Lifecyle Update web page for more information.

Signature 2016

Mainstream support for Microsoft Dynamics GP and all Signature products in the 2016 release series ends on July 13th, 2021.

As previously communicated by both Microsoft and WennSoft, the end of mainstream support means there will be no future compatibility or compliance releases, hotfixes, or payroll-related updates for all versions within the 2016 series.

If you are still using a 2016 product version and you haven’t already, we’d encourage you to discuss upgrade plans with your WennSoft Customer Success Manager or your Dynamics GP partner.

WennSoft has completed compatibility testing for the Microsoft Dynamics GP Mid-Year updates for both our 2016 and 2018 product series. While Signature 2016 R3 SP2 passed compatibility testing with flying colors, our Signature 1803b05 (2018 R5) release did not. What we found in testing the 2018 mid-year update for GP is that Microsoft introduced a table change to SY01500 (SY_Company_MSTR). This caused the following error to be generated when accessing WS Utilities: “Number of results doesn’t match the table definition”. To this end, hot fix W18g522BH is available for Signature 180b305 to resolve this issue. This hot fix is posted to our product download site, along with a Readme which provides installation instructions.

Here are the versions for the elements tested with each of the two updates:

Signature 2016 R3 SP2

• GP Version 16.00.0901 (R2)

• Dexterity Version 16.00.0034
• Canadian Payroll 16.00.0911
• Signature Version 2016R3g321
• EMS Version 2016R3g306

Signature 18.03b05 (2018 R5)

• GP Version 18.03.1290
• Dexterity Version 18.00.0028
• Canadian payroll 18.03.1307
• Signature Version 1803B5g522
• EMS Version 1803B5g507

For any customers using any version of Dynamics and Signature 2016, this is a reminder that this version reaches the end of mainstream support on July 13, 2021. After this date, Microsoft and WennSoft will no longer provide product updates for this version. There will also be no end of year/payroll tax updates – US and Canadian – for the 2016 series. If you haven’t already, please contact your service provider to start planning your upgrade. There’s a lot of new functionality waiting for you.

WennSoft is pleased to announce the general availability of our May Signature product releases.

Schedule 4.6 SP2

Includes updates to the Signature Integration to BOB. Schedule now performs all updates to the Service Request in BOB, setting the “Managed By” value to Signature, locking the record for editing in BOB, and prefixing the Signature Service Call ID and Equipment ID to the Service Request Summary.

Signature Agent 2.4.15

Includes a new installation process, branding updates, Advanced Communication templates updates, and more! We’ve streamlined the installation of the Signature Agent on-premises components and have updated the Product license evaluation processes to prevent down-time in communications. Additionally, we’ve added the ability for you to subscribe to ACT Server status updates to ensure you stay informed.

MobileTech 8.5 SP1

Includes updates the Signature Integration to BOB. We’ve updated the way in which fault data is presented in MobileTech to align with image and colorization now used in BOB. We’ve also added a few improvements to help those technicians who utilize more than one device to synchronize data before transitioning to a new device; to provide messaging and more user-friendly options when timing in and out on multiple devices for the same appointment, and more! Lastly, MobileTech 8.5 tested successfully for compatibility with iOS 14.5.

Map2BOB 1.1.6

Includes updates to the Signature Integration for BOB. As we have transitioned the Signature integration to utilize the Signature Agent for all related communications, we’ve updated the business logic in Map2BOB accordingly. There is no longer a need to map Signature Service Call and Appointment Statuses, or Technicians, simplifying the mapping processes between Signature and BOB.

Each of these product updates also include correction to known issues, and any “hot fixes” that have been supplied since the prior product release.

The WennSoft team would like to share an important product update with those who use Schedule with Google Maps.

Recently, we've been made aware of a change to the Google Maps API requirements, which impacts the Routing feature in Schedule. Those using a Google Mapping API license may run into the following errors when attempting to create a Technician Route:

• "This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API service plans please see..."

• "Go {message: "DIRECTIONS_ROUTE; REQUEST_DENIED: There was an issue performing a Directions request."

Who does this affect?

Schedule customers using a Google Mapping API license.

How has this issue been corrected?

The issue can be resolved by updating your license for Google Maps to also include the Directions API. Upon enabling the Directions API, the errors will be resolved.

This solution has been documented by our Support team in Solution #24312. Our product documentation has also been updated to reflect the new mapping API license requirements for Google.

Who should apply this correction?

Customers who use Schedule with Google Maps.

WennSoft is pleased to announce the general availability of Clock 12.3.0 and Clock Mobile 12.4.0.

Clock 12.3.0

The Clock 12.3.0 application aligns with Journyx’s Insight release which contains continued updates to the user interface, as well as enhancements for performance and reporting, as described below:

The new release includes:

• Improved, consistent, reportable time in/out time tracking across all use cases, including consolidation of various methods for users to track in/out times.

• Foundations for analytics and business intelligence automation

• Continued user interface modernization for management screens, notably project manager approvals

• Your DVT Rules are now accessed in Settings -> Manage Rates and Rules -> Manage Validation Rules

Important Notes

• Clock no longer supports the Internet Explorer browser. Clock is supported for modern versions of Edge, Chrome, Safari, and Firefox.

• Clock 12.3.0 is only available for Cloud customers

Clock Mobile 12.4.0

The Clock Mobile 12.4.0 release includes a number of performance improvements that can make mobile time and expense management even easier. These include:

• Improved handling of non-weekly sheets on Android devices

• Improved entry deletion performance and consistency

• Visibility to the user in/out times on manager approvals

• Support for user’s preferred time format (decimal or HH:MM)

• Accrual balances available on mobile dashboard

There are a few corrections included in this release, namely when editing an entry on an Android device no longer causes the application to crash when lacking access to defaults.

Note: Clock Mobile 12.4.0 is compatible with the v12 Clock application series, as well as v11.5.3/11.5.4; however, some mobile features have server version requirements.

For more information, please review the 12.4.0 Change List

WennSoft Development has issued a correction to Schedule 4.6.

A correction has been issued to Schedule 4.6 for customers who use Time Zone Views in Signature Service Management.

The issue, now resolved, caused appointment times to be assigned incorrectly when using the Appointment Wizard in Schedule to create appointments for dates later than March 14th, as a result of the upcoming Daylight Savings time change.

Who does this affect?

Schedule 4.6 customers who use Time Zone Views in Signature Service Management.

How has this issue been corrected?

This issue has been resolved in Schedule 4.6.30.

Who should apply this correction?

Customers that use the Time Zone Views feature in Signature Service Management should apply this correction.

Customers not using Time Zone Views in Signature Service Management are not impacted by the Daylight Savings time evaluation.

WennSoft is pleased to announce the general availability of multiple new solutions.

MobileTech + MobileTech Inspections

First and foremost, we are pleased to make available a new solution for your field force: MobileTech Inspections – an unbeatable combination of MobileTech 8.5 and MobileTech Inspections.

MobileTech 8.5 provides new functionality that enables you to digitally transform paper-based forms into easy to complete Inspection templates, available for use within your favorite mobile solution. Technicians can capture information in an efficient and intuitive manner from their mobile device, with minimal training and disruption to productivity.

MobileTech Inspections includes a Questionnaire Designer, Report Designer, and Report Viewer. The new Inspector Role for MobileTech allows you to choose who, in your organization, has access to these new tailored forms. All existing MobileTech customers are encouraged to try this new functionality in a no-cost trial.

Signature Integration for Building Optimization Broker (BOB)

Second, we're proud to announce the availability of the Signature Integration for BOB. This integration unleashes the power of building optimization with service action in an unbeatable combination. Our integration of Signature solutions to the Building Optimization Broker enables you to achieve lower cost and shorter time to resolution when combining BOB with Signature Service Management, Schedule 4.6 and MobileTech 8.5 features for BOB.

With the Signature integration, service requests initiated in BOB can be processed and scheduled to the field force using Schedule 4.6. With MobileTech's new BOB Dashboard, BOB's fault priority information is available on demand by Customer, Location, and Equipment. MobileTech for BOB allows your field resources to act on fault data, including the ability to initiate new service calls from the field. Signature Agent for BOB ensures BOB is continually updated with current and up-to-date service information.

Lastly, the Map2BOB module for Signature enables fast and efficient creation of entity data in BOB, as well as linking existing BOB data to its Signature counterpart.